Refund Policy

Cardarro is a marketplace that connects buyers and sellers of collectible trading cards and related products. Because items are sold by independent sellers, refunds are handled through the Cardarro dispute system as described in this policy.

1. Refund Eligibility

Refunds may be issued if a dispute is opened within the Buyer Protection Window and the issue qualifies under Cardarro's Buyer Protection Policy.

Eligible disputes include:

• Item Not Received – The buyer did not receive the order.
• Significantly Not As Described (SNAD) – The item received materially differs from the listing description or photos.
• Damaged in Transit – The item was damaged during shipping.
• Wrong Item Received – The item received does not match the order.

Refunds are issued only after Cardarro reviews the dispute and determines that the claim qualifies under platform policies.

2. Buyer Protection Window

After an order is confirmed as delivered by the shipping carrier, a five (5) day Buyer Protection Window begins.

During this time, buyers may open a dispute if an issue occurs with the order.

If no dispute is opened within the Buyer Protection Window, the transaction is considered completed, and the seller's funds become eligible for payout.

3. Situations Not Eligible for Refunds

Refunds are not available for the following situations:

• Buyer's remorse or change of mind
• Dissatisfaction with the price after purchase
• Minor cosmetic differences that were clearly visible in listing photographs
• Issues reported after the Buyer Protection Window has expired
• Claims unsupported by reasonable evidence

4. Return Requirement for Refunds

In some dispute resolutions, buyers may be required to return the item to the seller before a refund is issued.

If a return is required:

• The buyer must ship the item back to the seller using a shipping method that includes tracking.
• Return tracking information must be provided through the platform.
• The item must be returned in the same condition in which it was received.

Refunds will typically be issued after the return shipment is confirmed as delivered to the seller.

Cardarro reserves the right to determine when a return is required and may waive the return requirement in certain situations.

Failure to return the item when required may result in the dispute being closed without a refund.

5. Refund Process

When a dispute is opened:

• The buyer submits a dispute through the platform.
• The seller is notified and may respond.
• Cardarro reviews the evidence provided by both parties.

Cardarro may request additional information, including photographs, shipping documentation, or other supporting materials, before determining the outcome of the dispute.

6. Resolution Outcomes

Depending on the circumstances of the dispute, Cardarro may:

• Issue a refund to the buyer
• Release funds to the seller
• Require the return of the item
• Request additional steps from either party

All dispute outcomes are determined based on the available evidence and platform policies.

7. Platform Authority

Cardarro reserves the right to make the final determination regarding disputes and refunds.

Users agree to cooperate with reasonable requests for information during the dispute process.

Failure to provide requested information may result in the dispute being resolved based on the available evidence.

8. Abuse of Refund Policy

The refund and dispute system is intended to protect legitimate transactions.

Cardarro may investigate and take action against users who attempt to abuse the refund process or submit fraudulent disputes.

Enforcement actions may include account restrictions, suspension, or termination.

9. Seller Fund Holding

To protect buyers and sellers, Cardarro temporarily holds seller proceeds until:

• The order is confirmed as delivered, and
• The Buyer Protection Window has expired without a dispute.

Once these conditions are met, the seller's funds become eligible for payout.